Part of: How to Buy a Sex Doll Online, Step by Step
In this article 11 sections
Before openingChecklistEvidenceReportingDealing with minor differencesNext stepsCommon issues and how to respondHow to film an unboxing that helps a claimWhat to keepAfter the inspectionFrequently asked questions- Photograph before opening
- Film the unboxing
- Compare with order
- Report promptly with evidence
- Keep packaging until resolved

Before opening
- Photograph all sides of the box and the label
- Note any damage, dents or tears
- Have your order confirmation open
- Use a clean, clear space and good light
Checklist
| Item | Check |
|---|---|
| Head | Correct head, makeup, eyes, no scratches |
| Hair or wig | As ordered; no excessive shedding or damage |
| Skin and paint | No tears, stains or paint defects |
| Seams | No splits |
| Joints | Move without grinding; hold poses |
| Insert | As ordered; fixed or removable |
| Dimensions | Measure height and compare |
| Weight | Weigh if possible |
| Accessories | Everything included |
| Smell | Note strong odour |
Evidence
Take dated photos and short videos of any issue, including the label and packaging. Do not discard the box until the issue is resolved.
Reporting
Contact the seller in writing with order number, photos and a clear description. Ask for a response time, and follow the claim process in the warranty (warranty). If unresolved, see disputes.
Dealing with minor differences
Hand-finished items vary slightly. Decide what counts as a defect versus acceptable variation, and check the seller's tolerance.
Next steps
Wash gently before first use (cleaning) and store properly (storage).

Keep the order confirmation and product page details, for example from Joy Love Dolls, to compare during unboxing.
View at Joy Love Dolls →Affiliate linkCommon issues and how to respond
| Finding | Response |
|---|---|
| Crushed or torn box | Photograph; note on the carrier's form; inspect before accepting if possible |
| Wrong head or hair colour | Photograph against the order; contact seller promptly |
| Small paint mark or stain | Ask whether it is within tolerance and whether it can be cleaned |
| Loose joint or gap | Film the movement and report |
| Strong chemical smell | Ventilate; ask seller whether it is normal for the material |
How to film an unboxing that helps a claim
Keep the camera running from the sealed box. Show the label, cut the tape on camera, lift the doll out and show the body from head to toe, joints moving and any defect close up. Keep the video and photos with dates intact.
What to keep
Keep the box, protective packaging, labels and all accessories until any claim is resolved. If a seller asks you to ship a defective doll back, ask who pays and get the instruction in writing.
After the inspection
If all is well, proceed to preparing the doll. If not, follow the claim process.
Frequently asked questions
01What should I do first when the box arrives?
Photograph it sealed and film the opening.
02What counts as a defect?
Damage or differences from the order beyond normal variation.
03How long do I have to report?
Check the warranty; windows are often short.
04Should I keep the box?
Yes, until the issue is resolved.